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Recent Articles

January 3, 2017
Take advantage of e-learning training possibilities in your restaurant

E-learning, or electronic learning, allows restaurants to provide training materials in digital, interactive formats. Infor outlines four training tasks that e-learning management systems can help accomplish.

January 31, 2017
5 ways to nurture staff and the customer experience

Habit Burger has experienced significant growth in recent years. At the National Restaurant Association's 2015 Marketing Executives Group fall meeting, Habit Burger chief marketing officer Matt Hood shared ways the brand nurtures employees and the customer experience.

April 15, 2016
6 traits of effective managers

The way restaurant managers interact with their team members on a day-to-day basis often sets the workplace tone. After all, how managers lead can greatly influence whether employees are motivated to follow. Here are seven traits of effective managers.

November 13, 2015
Create culture that rocks

Forge a fan boy-like following through service that rocks your guests’ worlds. Your culture should create an almost obsessive need for diners to return to your establishment and consume your products, says Jim Knight, People Forward managing partner and Hard Rock International alum.

April 11, 2016
5 sweet tips for leadership success

Kat Cole, group president of global channels at Focus Brands, shares how to make the most of leaders' mistakes and wins.

July 7, 2015
The art of handling guest complaints

Complaints are inevitable at even the best restaurant; what’s key is how you react. Here’s how Logan’s Roadhouse and The Melting Pot handle less-than-perfect situations.

August 14, 2018
Include service animal protocol in employee training

Many operators and their employees are unaware or uncertain of the laws that apply to customers who arrive at a restaurant with a service animal. Train staff to understand the customers' needs and the law.

October 7, 2015
5 mistakes new managers make

New managers are usually promoted from within the ranks of line employees. This can pose challenges when their new position requires supervising peers and friends. Keep an eye on common errors and success can be yours.

October 7, 2015
Don’t let bad disability etiquette turn off guests

Are you inadvertently losing business because of how you communicate with guests with disabilities? Many restaurants don’t know how to make guests with vision, mobility or hearing impairments feel welcome, much less make it easy for them to order. Here are some recommendations from the director of the Mid-Atlantic ADA Center, which provides information and training and the Americans with Disabilities Act.

October 7, 2015
Training staff on kitchen equipment

For safety and economic reasions, training staff how to properly use and maintain kitchen equipment is important. These tips can help you put implement a training plan. 

October 7, 2015
How to resolve employee conflict

If not managed correctly, conflict can become especially problematic in a restaurant workplace. These four tips will help you manage isssues as they arise.

January 12, 2015
Tap into responsible alcohol service

While it can be profitable, serving alcohol also comes with great responsibility. As April is National Alcohol Awareness Month, here’s how some operators have kept safety on tap.

May 22, 2015
Get the most from your talent

Employees can easily get stuck in the process or theory stage and not reach their true potential. Get the most value from your talent by following these four steps.

August 4, 2015
Employee relations: Recruit, train and retain

Whether it’s driving employee loyalty or engagement, Rick Bayless, Danny Meyer, Gretchen Selfridge and Bobby Stuckey discussed key tools and techniques on how to improve sales and profit margins through employee relations at the 24th Annual American Express Restaurant Trade Program.

May 22, 2015
Ensuring success for new hires

The process of adding a great employee to your staff doesn’t end after making a job offer. Set up yourself and your new employee for success by thinking beyond “you’re hired.”

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